Refund Policy

This Refund Policy explains the refund and cancellation terms applicable to subscriptions and services offered through Beepz, operated by ENWIZA Private Limited (“ENWIZA”, “Beepz”, “we”, “us”, or “our”).

By subscribing to or using Beepz, you agree to this Refund Policy.

Beepz offers a 30-day money-back guarantee for eligible first-time subscribers.

If you are not satisfied with the Services during the first 30 days of your initial subscription, you may request a full refund subject to the eligibility conditions outlined below.

Refunds may be approved only if all the following conditions are met:

• The refund request is submitted within 30 days of the initial subscription date
• The subscription is your first paid subscription to Beepz
• You have complied with our Terms and Conditions
• Your account has not been involved in fraudulent, abusive, or prohibited activity
• Charges relate directly to Beepz subscription fees

We reserve the right to verify eligibility before approving any refund request.

The following are generally non-refundable:

• Subscription renewals after the initial 30-day period
• Partial billing periods or unused subscription time
• Usage-based charges or consumed services
• Setup fees or onboarding services
• Custom development or consulting services
• Add-on services or separately purchased features

Third-party platform fees, including but not limited to:

• WhatsApp Business API charges
• SMS charges
• Email delivery provider fees
• Payment gateway charges
• Cloud or telecom usage fees

You may cancel your subscription at any time through your Beepz account settings or by contacting support.

Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle
• Future recurring charges will be stopped
• No prorated refund will be provided for the unused portion of the billing period
• Certain features may become unavailable immediately after cancellation

Following cancellation or termination:

• Customer data may be retained for up to 30 days unless otherwise required by law
• After the retention period, data may be permanently deleted from our systems

Customers are responsible for exporting or backing up their data before cancellation.

To request a refund, contact our support team with:

• Your registered account email address
• Subscription or invoice details
• Brief reason for the refund request

We may request additional information to verify the request.

If a refund request is approved:

• Refunds will be issued to the original payment method used during purchase
• Processing may take approximately 7–14 business days, depending on your payment provider or banking institution

Payment gateway or banking delays are outside our control.

We encourage customers to contact us before initiating a chargeback or payment dispute.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of your account
• Restriction from future use of Beepz services
• Additional review or verification procedures

In certain situations involving verified service disruptions or platform issues caused by Beepz, we may provide service credits at our discretion.

Service credits:

• Have no cash value
• Are non-transferable
• Cannot be redeemed for cash or refunded

Nothing in this Refund Policy limits rights that may be available to consumers under applicable laws or regulations.

Where required by law, refunds may be provided notwithstanding the limitations stated in this Policy.

We may update or modify this Refund Policy from time to time.

Updated versions will be posted on Beepz.

Continued use of Beepz after changes become effective constitutes acceptance of the revised Refund Policy.

ENWIZA Private Limited

Kazhakkuttom, Trivandrum
Kerala, India – 695582

Email: support@beepz.io

Website: Beepz