Privacy Policy
1. Introduction
ENWIZA Private Limited (“ENWIZA”, “Beepz”, “Beepz.io”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard information when you access or use Beepz and related services, including our website, APIs, integrations, applications, and communication platforms (collectively, the “Services”).
By using Beepz, you agree to the practices described in this Privacy Policy.
2. About Beepz
Beepz is an AI-powered multi-channel communication, conversation management, and marketing automation platform developed and operated by ENWIZA Private Limited.
Beepz enables businesses to manage customer communications across channels such as:
- Telegram
- Other integrated communication platforms
3. Information We Collect
We may collect the following categories of information:
3.1 Account Information
- Name
- Email address
- Phone number
- Company or organization details
- Login credentials
- Billing and subscription information
3.2 Communication Data
- Support requests
- Feedback and survey responses
- Messages exchanged with our support or sales teams
3.3 Campaign and Messaging Data
- Message templates and content
- Uploaded media and files
- Contact lists and customer data uploaded by you
- Automation workflows and campaign configurations
- Communication analytics and delivery metrics
3.4 Google and Third-Party Integration Data
When you connect third-party services such as Google Workspace through OAuth authorization, we may access data you explicitly authorize, including:
- Google Calendar events
- Google Drive files or folders
- Gmail metadata or email sending permissions
- Google Sheets or related workspace content
Access is limited to the permissions granted by you and used solely to provide requested functionality.
3.5 Technical and Usage Data
- IP address
- Browser type and version
- Device information
- Operating system
- Usage activity and logs
- Crash reports and diagnostic information
3.6 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Improve platform performance
- Analyze usage trends
- Enhance security and user experience
You may disable cookies through your browser settings, though some features may not function properly.
4. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain Beepz
- Authenticate users and manage accounts
- Process subscriptions and payments
- Deliver customer support and service communications
- Improve platform functionality and reliability
- Personalize user experience
- Monitor security and prevent fraud or abuse
- Comply with legal and regulatory obligations
5. Google API Services Disclosure
Beepz's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We do not:
- Sell Google user data
- Use Google Workspace data for advertising purposes
- Share Google user data with unauthorized third parties
Google user data is accessed only to provide functionality explicitly requested by the user.
6. Service Data and Customer Responsibility
Beepz processes customer-provided data (“Service Data”) on behalf of its customers.
Customers are responsible for:
- Ensuring they have lawful rights to upload and process data
- Obtaining necessary consents from end users
- Complying with applicable privacy and communication laws
ENWIZA acts as a service provider or data processor for such information where applicable.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Services
- Fulfill contractual obligations
- Resolve disputes
- Enforce agreements
- Comply with applicable laws and regulations
When data is no longer required, we may securely delete or anonymize it.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no internet-based system can be guaranteed to be completely secure.
10. International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction through cloud infrastructure or service providers.
By using Beepz, you consent to such transfers where permitted by applicable law.
11. Your Rights
Subject to applicable laws, including GDPR and India's Digital Personal Data Protection Act (DPDP Act), you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise these rights, contact us using the details below.
12. Third-Party Services
Beepz may contain integrations or links to third-party platforms and services.
We are not responsible for:
- The privacy practices of third-party services
- Their content, policies, or security measures
Users should review third-party privacy policies independently.
13. Children's Privacy
Beepz is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through:
- Website notifications
- Email communications
- In-app notices
Continued use of the Services after updates constitutes acceptance of the revised policy.
15. Contact Us
ENWIZA Private Limited
Kazhakkuttom, Trivandrum
Kerala, India – 695582
Email: privacy@beepz.io
Website: Beepz